Privacy Policy

At Gaman Rehabilitation Center, we are committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, and protect your data.

Information We Collect

We collect both personal and health-related information to provide you with the best possible rehabilitation care.

Personal Information

• Full Name
• Contact Information (phone, email, address)
• Date of Birth
• Emergency Contact Details
• Insurance Information (if applicable)

Medical Information

• Medical History and Records
• Current Health Conditions
• Diagnosis and Treatment Information
• Rehabilitation Progress Reports
• Therapy Session Notes
• Test Results and Assessments
• Medication Information

Non-Personal Information

• Browser Type and Device Information
• IP Address
• Website Usage Data
• Form Submission Data (via WhatsApp integration)

How We Use Your Information

How We Protect Your Information

We implement robust security measures to protect your medical and personal information:

• Confidentiality: All medical information is treated with strict patient confidentiality.
• Access Control: Access to medical records is restricted to authorized healthcare personnel only.
• Data Encryption: We use SSL encryption to protect data during transmission and secure storage via Firebase/Google Cloud.
• Regular Security Audits: We conduct regular security audits to ensure data protection.
• Compliance: We adhere to Indian medical privacy laws and international healthcare data protection standards.
• Secure Backend: Patient data is stored securely in encrypted databases with limited access.

Third-Party Disclosure

We do not sell or rent your personal information. We may share information with trusted third parties only when necessary:

• Healthcare Providers: With your consent, for coordinated care and referrals
• Insurance Companies: For claim processing (with your authorization)
• WhatsApp/Communication Services: For appointment confirmations and updates
• IT and Security Providers: For secure data storage and website functionality
• Legal Authorities: When required by law or court order

Your Rights

• Access: You can request access to your medical records at any time.
• Correction: You can request corrections to inaccurate information in your records.
• Data Deletion: You can request deletion of your data (subject to medical record retention requirements under Indian law).
• Withdraw Consent: You can withdraw consent for data processing (subject to legal and medical limitations).
• Opt-Out: You can opt-out of marketing communications at any time.

Cookies & Tracking

We use cookies to enhance your website experience and analyze website traffic. Cookies help us:

• Remember your preferences
• Analyze website usage via Google Analytics
• Improve website functionality

You can manage cookie preferences in your browser settings.

Data Retention

We retain your medical records as required by Indian healthcare regulations and medical best practices. Typically:

• Active patient records: Duration of treatment + 7 years
• Inactive records: As per legal requirements
• Marketing data: Until you opt-out

Children's Privacy

Our services are designed for adults. We do not knowingly collect information from children under 18 without parental consent.

Changes to Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our website with an updated "Last Updated" date.